Policy

Wheelchair-accessible vehicles are available upon request.

Fast-Ride.com is committed to meeting and exceeding all Federal and State ADA-required policies.

Fast-Ride.com will make every effort to accommodate wheelchair customers whenever possible. 

For public safety, Fast-Ride.com has implemented a rigorous zero-tolerance substance policy. Drivers are expressly prohibited from using intoxicating substances while providing transportation services.

If passengers suspect that the driver is under the influence of drugs or alcohol, please request the driver to end the trip immediately. The driver must report to the office upon concluding the trip. If the driver tests positive, immediate removal will be enforced. The company reserves the right to conduct random drug tests for drivers.

The company regularly reviews and updates its policy.
To file a complaint, please contact 311 or 214-670-3111 or visit the Ground Transportation Regulation Division website for more information.
Fast-Ride.com Information